How can we help?

Have you received an email advising you that your Passport or Driver's Licence was successfully verified, but we could not verify your address?

Email a document with proof of your address to [email protected].

We accept the following:

• Utility bill such as:
• Power
• Gas 
• Water
• Fixed Line Phone (not mobile)
• SKY

Or a letter or bill statement from a New Zealand based:

• Bank
• Financial institution
• Insurance agency
• Government agency (i.e. IRD)
• Local council
• Electoral office 
• School or tertiary institute
• GP or hospital (i.e. DHB)
• Bank statement from a New Zealand bank
• Tenancy agreement (if manually signed)
• Employment agreement (not payslip)
• Store account statement with the account number (i.e. Farmers, TradeMe, Westfield (not invoice)
• Drivers Licence (with Address)

Please ensure that the document has both your name and address printed on it. Make sure the logo of the issuer is clearly visible, along with that date of issue. Your document must have been issued within the past six months.

Once we have processed this we will confirm to you via email that your account is fully verified.

Please note that we require your physical address and cannot accept a PO Box number.

 

Identity verification is a legal requirement for TAB customers. Completing identity verification will allow you to continue betting with the TAB, as well as withdraw money from your account.

We must ensure we can identify our customers, know their addresses and, in some cases, know the sources of our customers’ funds.

To verify your account online you need to have a New Zealand Passport or a New Zealand Drivers Licence. ID documents must be current & Proof of Address must have been issued within the past 6 months. If you do not have either of these you will need to go into an ID Verify TAB site.

The TAB identity verification process is safe and secure - we use a tried and trusted third provider called Jumio and the latest technology to keep your identity details and personal information safe.

FAQs

How many times can I attempt to verify my identification online?

When attempting to send your identification photo through for processing, you will get 5 attempts to successfully do so before being directed to retail to verify your identity in person. 

Can I still verify my identification in a retail store?

Yes you can, you must have your Account details and correct identification with you.

How long do I have to complete this process?

After 7 days your account will be locked for all activity until we have your identification verified.

You can verify your identity with us online, sign in to tab.co.nz and head to your Account section and follow the prompts to complete the TAB account sign-up process without visiting a TAB store.

What do I need to get started?

• You need to have a TAB account with a valid username and password.
• You must have the latest version of Chrome, Firefox, iOS and Max OS, IE11+ or Edge.
• A working webcam or recent photos of your ID to upload through your Apple device.
• Have a valid NZ Driver Licence or Passport.
  
  IOS 11: Unfortunately the Identity Verification process is not supported on the native app using Apple devices using IOS 11. To access your camera during the process which is required we suggest that you close the app and open the website using a Chrome/Safari browser.

 

Once you have verified your account, login and select the ID verification link in the top right of your screen as pictured below:

Select Start Verification online as pictured below:

Select Start, select your country and then select the type of identification you will be using:

• Passport
• Drivers Licence

Follow the prompts on the site and read the tips to ensure you’re submitting valid and acceptable photos.

In the photo of you with your hand written note, ensure your face and your note are clearly visible, otherwise we cannot complete the process.

Taking an acceptable photo:

• No glare or red eye
• In focus and centred in the viewer
• Neutral expression
• Your note is not obstructing your face

Please review your photos before you submit for verifying to ensure that they meet our photo standards.

The photos will be uploaded and sent to Jumio and then TAB for processing. This can take up to 5 working days to complete. If we’re not happy with your photos or detect something is wrong, we may require you to complete the process again or provide additional information to us.

Confirmation of online Identity Verification completion

Once you reach the end of the online Identity Verification process, you will be presented with a page that confirms that your ID documents have been accepted. They will then be checked by Jumio, our Identity Verification provider, and TAB staff. When these checks have been made, you will receive an email either approving your identity verification attempt, or asking you to attempt it again.

Identity Verification in Retail

If you have attempted to verify your ID online, but it failed for some reason then you will get an alert to go to an ID Verify TAB site. Or if you registered online with an ID other than a  NZ Passport or NZ Drivers Licence then you will need to go to an ID Verify TAB site.

You will need to take an approved ID into the store. We accept the following:

• New Zealand Passport

• International Passport

• NZ certificate of identity

• NZ emergency travel document 

• NZ firearms license 

• NZ refugee  travel document 

Or one of the following as well as your NZ Birth Certificate/Certificate of NZ Citizenship and proof of residential address:

• NZ defence force photo id

• NZ police photo id 

• Kiwi Access card

• HNZ 18+ card 

• NZ Student photo id 

Or a NZ Drivers Licence and one of the following, as well as proof of your residential address:

• Full New Zealand Birth Certificate

• Certificate of New Zealand Citizenship

• Bank card from a New Zealand Bank (must be signed with your name embossed)

• Super-Gold Card 

• Community Services Card 

• Bank statement or letter issued from a registered New Zealand bank (must be issued within the last 6 months and show the same name as your drivers licence)

• Document from a New Zealand government agency e.g. Inland Revenue, Work and Income NZ or StudyLink
   

You’ll need to provide your proof of your residential address. We accept the following:

• Utility bill for your address

• Power

• Gas 

• Water

• Fixed Line Phone (not mobile)

• SKY

Or a letter from a New Zealand based:

• Bank

• Financial institution

• Insurance agency

• Government agency (i.e. IRD)

• Local council

• Electoral office 

• School or tertiary institute

• GP or hospital (i.e. DHB)

• Bank statement from a New Zealand bank

• Tenancy agreement (if manually signed)

• Employment agreement (not payslip)

• Store account statement with the account number (i.e. Farmers, TradeMe, Westfield (not invoice)

• Drivers Licence (with Address)

If you're unable to verify your identity on tab.co.nz or in a TAB store you're able to do so by completing our Remote Identity Confirmation form.

Please note the conditions below:

Please provide: 

• A Certified* copy of approved ID from the list below, and
• A Certified* copy of a bank statement, utility bill or other proof of your address from the list below, and
• Your completed Remote Identity Verification Form

*You will need to have your signature and ID endorsed by your trusted referee.  This must include the trusted referee's signature and either their name and contact details or an official stamp. 

For a complete list of ID and address proof documents that you can provide, please see below under Remote ID.

In New Zealand a trusted referee must be at least 16 years of age and one of the following:

a) Justice of the Peace
b) Member of the Police 
c) Notary public  
d) Lawyer (as defined in the Lawyers and Conveyancers Act 2006)
e) New Zealand Honorary consul 
f) Member of Parliament 
g) Chartered accountant (within the meaning of section 19 of the New Zealand Institute of Chartered Accountants Act 1996)  
h) Registered teacher (valid practising certificate)
i) Registered medical doctor

Approved ID

We accept the following identification documents when completing our Remote ID form.

• New Zealand Passport
• International Passport (in English)
• NZ certificate of identity
• NZ emergency travel document 
• NZ firearms licence 
• NZ refugee  travel document 

Or one of the following as well as your NZ Birth Certificate/Certificate of NZ Citizenship and proof of residential address:

• NZ defence force photo id
• NZ Police photo id 
• Kiwi Access card
• HNZ 18+ card 
• NZ Student photo id 

Or a NZ Drivers Licence and one of the following, as well as proof of your residential address:

• Full New Zealand Birth Certificate
• Certificate of New Zealand Citizenship
• Super-Gold Card 
• Community Services Card 
• Bank statement or letter issued from a registered New Zealand bank (must be issued within the last 6 months and show the same name as your drivers licence)
• Document from a New Zealand government agency e.g. Inland Revenue, Work and Income NZ or StudyLink

Proof of address

You’ll need to provide your proof of your residential address. We accept the following:

• Utility bill for your address
• Power
• Gas 
• Water
• Fixed Line Phone (not mobile)
• SKY

Or a letter from a New Zealand based:

• Bank
• Financial institution
• Insurance agency
• Government agency (i.e. IRD)
• Local council
• Electoral office 
• School or tertiary institute
• GP or hospital (i.e. DHB)
• Bank statement from a New Zealand bank
• Tenancy agreement (if manually signed)
• Employment agreement (not payslip)
• Store account statement with the account number (i.e. Farmers, TradeMe, Westfield (not invoice)
• Drivers Licence (with Address)

Trusted Referees 
a) Justice of the peace
b) Member of the police 
c) Notary public  
d) Lawyer (as defined in the Lawyers and Conveyancers Act 2006)
e) New Zealand Honorary consul 
f) Member of Parliament 
g) Chartered accountant (within the meaning of section 19 of the New Zealand Institute of Chartered Accountants Act 1996)
h) Registered teacher (valid practising certificate)
i) Registered medical doctor